Case Studies
Eric Smith Associates Ltd has delivered consultancy, research and people development solutions to a diverse range of clients. Our current clients have informed us that the reason for choosing Eric Smith Associates Ltd was heavily influenced by the type of projects we have delivered to past clients. In other words, it gave them a feel for the scope of activities we engage in.
In response to that feedback we have identified several case studies taken from our files and whilst observing confidentiality, we have given an overview of our interventions for prospective clients to look at.
Case Study 1
Project to meet food audit standards
The Client
A large sandwich producing business in the UK largely targeted towards the Muslim market and NHS contracts.
The Requirement
The client wished to seek EFSIS approval to enable the business to progress to its next stage of development through being able to trade at a higher level and compete in new markets.
The Solution
Consultancy, process design, project management, auditing, coaching and mentoring of senior staff and staff training
The Result
Systems and procedures designed by ESA have been fully implemented and audited. The client has recently achieved EFSIS approval and is currently on the threshold of breaking into some exciting new markets.
Case Study 2
Consultancy and training for an international meat business
The Client
International multimillion pound meat importing business
The Requirement
To provide inspection, specialist auditing, meat technology and product development consultancy and training services to maintain the integrity of the business in a highly competitive, consumer driven market.
The Solution
Retained consultancy programme designed in order to fulfil client needs in premises in South America, Europe and Australia
The Result
Client is able to demonstrate a fully transparent proactive approach to food safety management and quality in all areas of the business
Case Study 3
Employee awareness raising on key food issues in retail
The Client
Multinational wholesale supermarket group
The Requirement
To provide specialist training for key personnel to increase awareness on business critical food related issues to meet current and proposed legislation
The Solution
Following a detailed analysis of training needs, a series of training events and awareness raising workshops were designed and delivered to food buyers, store managers and fresh food managers. The majority of the training programmes were linked to the syllabi of certificated programmes provided by lead professional and trade bodies to provide added value for individuals and the business
The Result
Key personnel completed risk assessment, quality awareness, food safety and meat appreciation training and successfully achieved professional qualifications. This has already made a positive impact to the organizations marketing mission to further enhance the quality image that today’s consumer’s demand
Case Study 4
Hygiene awareness campaign in an NHS Trust
The Client
A British NHS Trust
The Requirement
Following recent outbreaks of MRSA infections within the NHS Trust, the Hygiene Manager proposed that all nursing and care staff attend hygiene training in a bid to improve knowledge and understanding of cross contamination and hygienic cleaning practices in a ward environment
The Solution
ESA consultants worked in partnership with the Hygiene Manager to conduct a detailed training needs analysis. A series of hygiene training programmes at foundation and intermediate levels were delivered to nursing and care staff and senior nurses with supervisory responsibilities.
The Result
All staff that went through the programme went on to successfully achieve certificated foundation and intermediate level hygiene qualifications by formal examination. The Hygiene Manager reports that while impact assessment is still ongoing within formal MRSA monitoring within the Trust, post course assessment, spot checks and programmed observations suggest that nursing staff are putting theory into practice in respect of hygienic working practices in the ward setting.